Privacy Policy

Last Updated: 4 August 2026

ToughSteel ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit https://www.toughsteel.co.uk ("the Website"), contact us or use our services.

By using our Website, you agree to the practices described in this Privacy Policy.

Who We Are

ToughSteel designs, manufactures and supplies commercial steel products and bespoke fabrication solutions.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@toughsteel.co.uk

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Your name.

  • Email address.

  • Telephone number.

  • Company name.

  • Information you include in enquiry forms or emails.

  • Details relating to your project or quotation request.

We may also collect certain technical information automatically when you use our Website, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Pages visited.

  • Date and time of your visit.

  • Referring website.

This information is collected through cookies and analytics tools where applicable.

How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide quotations.

  • Deliver our products and services.

  • Communicate with you regarding your enquiry.

  • Improve our Website and customer experience.

  • Maintain the security and functionality of our Website.

  • Comply with legal obligations.

We will only use your personal information where we have a lawful basis for doing so under UK data protection legislation.

Lawful Basis for Processing

Depending on the circumstances, we process personal information because:

  • You have requested information or a quotation.

  • It is necessary for the performance of a contract.

  • We have a legitimate interest in operating and improving our business.

  • We are required to comply with legal obligations.

  • You have provided consent where required.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business or Website, including:

  • Website hosting providers.

  • Email providers.

  • Analytics providers.

  • Professional advisers.

  • IT support providers.

These organisations are only permitted to use your information where necessary to provide their services.

We may also disclose information where required by law.

Cookies

Our Website uses cookies to improve functionality, analyse Website usage and enhance your browsing experience.

For further information, please refer to our Cookie Policy.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we work to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where appropriate.

  • Restrict or object to certain processing activities.

  • Request transfer of your personal information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the email address below.

Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the way we process personal information.

Any changes will be published on this page together with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

ToughSteel
Email: info@toughsteel.co.uk

If you are unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. We would appreciate the opportunity to address your concerns before you contact the ICO wherever possible.